Your Privacy Is Our Responsibility

1 Introduction & Scope

22bed ("we", "our", "platform") operates a safe and reliable online betting and gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how 22bed collects users' personal information, how that information is used, with whom it may be shared, and how you can maintain control over your own data.

By using the 22bed website, mobile platform, or any related services, you accept the terms of this Policy. This Policy is an integral part of the Terms & Conditions and both documents should be read together.

This Policy applies to all users aged 21 or above who use 22bed's services. If you disagree with any part of this Policy, please refrain from using the platform.

2 What Information We Collect

22bed collects various types of information as needed to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

When you create an account, use our services, or contact us, you provide the following information directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Documents required for identity verification (copy of national ID card or passport)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit the 22bed platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Browsing activity and page visits on the platform
• Information collected through cookies and similar tracking technologies
• Login duration and session data

3 Purpose of Information Use

22bed uses user information only for specific and legitimate purposes. Information is processed for the following purposes:

3.1 Service Operation & Improvement

• Account creation, verification, and management
• Processing financial transactions and maintaining records
• Managing gaming activities and distributing rewards
• Ensuring the technical functionality of the platform

3.2 Security & Compliance

• Fraud detection and prevention
• Age verification — only users aged 21 or above may access the service
• Monitoring and reporting suspicious activity
• Meeting applicable legal obligations

3.3 Communication & Support

• Providing customer support services
• Sending important account-related notifications
• Communicating security alerts and updates

3.4 Responsible Gaming

• Analyzing gaming behavior to identify risky patterns
• Facilitating self-exclusion or limit-setting where needed
• Supporting the implementation of responsible gaming guidelines

4 Sharing Information with Third Parties

22bed does not sell or commercially rent users' personal information. However, limited information may be shared with third parties in the following circumstances:

4.1 Service Providers

Only the minimum necessary information is shared with partners engaged for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, customer support, and security services. These partners are bound by a confidentiality agreement and may only use the information for specified purposes.

4.2 Legal Obligations

If 22bed is required to disclose information under a court order, government investigation, or applicable law, it will comply with that obligation. Where legally possible, an attempt will be made to notify the user in such cases.

4.3 Game Providers

Transaction data necessary for game operation may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. This information is sent without any directly identifying personal details (such as name or contact information).

5 Data Protection & Security Measures

22bed follows industry-standard technical and organizational security measures to protect your information:

• SSL/TLS Encryption: All data transmitted on the platform is secured through SSL encryption, preventing third parties from reading it.
• Secure Data Storage: Your information is stored on encrypted, access-controlled servers.
• Payment Information Security: Full mobile banking numbers or PIN codes are not stored — only the minimum information needed to verify transactions is retained.
• Access Controls: Only authorized staff are granted access to specific information, strictly for the purposes required by their role.
• Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.

However, no data transmission over the internet can be guaranteed to be 100% secure. Please report any security concerns to [email protected].

6 Cookies & Tracking Technologies

22bed uses cookies and similar technologies to operate the website. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login status, security verification, and the core functionality of the platform.
• Functional Cookies: Help remember language preferences and personal settings.
• Analytics Cookies: Collect statistics to understand how the platform is used and to make improvements.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

7 Data Retention Period

22bed retains your information only for as long as necessary. The retention period is determined based on the following:

• Relevant information is actively retained for as long as your account remains active.
• Even after an account is closed, records of financial transactions and identity verification may be retained for a specified period as required by law.
• Some information may be kept for a limited period after account closure for fraud prevention and security purposes.
• Information relevant to the resolution of legal disputes or claims may be retained for an additional period.

After the designated period, information is securely deleted or transformed in a way that no longer allows identification of an individual.

8 User Rights

As a user of the 22bed platform, you have the following rights over your own information:

8.1 Right to Access & Correct Information

You may view the personal information stored in your account at any time and request that incorrect information be corrected. To do so, go to your account panel or contact us at [email protected].

8.2 Right to Delete Information

You may request that your account be closed and that information beyond what is required by applicable law be deleted. However, financial transaction records and identity verification information may be retained for a specified period for legal reasons.

8.3 Right to Data Portability

You may request to receive your account information in a structured, readable format.

8.4 Right to Object to Processing

You may object to the use of your information for purposes that are not essential to operating the service (such as marketing communications).

To exercise any of the rights above, send an email to [email protected] or contact us through our 24/7 live chat. We will process your request as promptly as possible.

9 Protection of Minors' Information

22bed strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect or store the personal information of any minor.

An age verification process is conducted at the time of account registration. If, for any reason, information belonging to a person under 21 is found to have been stored, the relevant account will be closed and the information deleted as soon as we become aware of it.

If you believe that a minor's information has been stored in error, please contact us at [email protected].

10 International Data Transfers

Although 22bed primarily operates for the Bangladesh market, some information may be processed on servers located in various countries for technical reasons. In such cases, a data processing agreement is in place with the partners operating those servers to ensure adequate protection of your information.

We always ensure that applicable legal frameworks are followed for data transfers and that your information is maintained to a standard level of protection.

11 Changes to the Policy

22bed reserves the right to review and update this privacy policy as needed. If any significant changes are made to the policy:

• The changes will be published on this page.
• Registered users will be notified by email.
• A notice about the changes may be shown when logging into the platform.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We recommend that you review this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Available 24/7 (in Bengali and English)
• Email: [email protected]

Our support team is ready to assist you in both Bengali and English on any matter related to the protection of your information.

You can also read our Terms & Conditions and Responsible Gaming Guidelines.